HotelQuicklyis all about size and speed. With over 20,000 hotels in its inventory spanning the Asia-Pacific region, the app really shines for travelers seeking a more flexible schedule. While Guest See you later, bye. Hotel Front Office Conversation- Mistakes in the Reservation. Guest: Hello! I am Donald Mcgill. Receptionist: Good evening Mr. Mcgil. How can I help you? Guest: Well, I have got a reservation for a junior suite. Receptionist: Just a second sir. Let me check. I am sorry Mr. Mcgil, we don't have any record of your reservation today. Whetheryou are cooking for just yourself, one to two people, or a larger group, planning meals is a good place to start improving your food choices. Taking the time to plan a healthy evening meal can help you avoid a less healthful "drive-through" dinner. To start, grab a pencil and paper and list your favorite meals. Considerrecreating one of the five experiences below to drive an increase in direct bookings. 1. Get back to nature. Your hotel doesn't need to be located off the beaten path for guests to experience the peace and tranquility of the outdoors. Shangri-La Hotel, Vancouver is located in the heart of one of the most vibrant cities in the world Conversation1 Receptionist: Good afternoon, Encanto Hotel Reception, how may I help you? Caller: I would like to talk with Paul Anderson. Mr. Hans. Mr. Hans: Thank you very much. Lesson 2. Hello Maytoday's evening help you to calm your mind and forget all your problems. I will always be there to support you and cheer you up. Good evening darling. My evenings are incomplete without you. Every single sunset seems beautiful because of you. Thank you for coming to my life and making it so beautiful. Good evening my love. . Good evening é um cumprimento super comum entre os nativos da língua você sabe o que quer dizer essa expressão e conhece os contextos apropriados para utilizá-la?Continue com a gente para descobrir!O que significa good evening?Good evening é o mesmo que boa forma, assim que o sol começa a se pôr, já está liberado usar a saudação – mas nem que a gente já tem um pouco mais de intimidade com o inglês, deve ter percebido que o good night também é muito usado nesse período do tanto o good evening quanto o good night signifiquem boa noite, existem, contudo, ocasiões específicas e mais adequadas para utilizar cada um deles, como veremos no próximo vamos treinar a pronúncia da nossa saudação da vez gud usar good eveningPara usar o good evening corretamente, não tem nenhum empregamos a saudação para cumprimentar pode ser usada na chegada em uma festa, durante a abertura de uma reunião ou simplesmente para dar boa noite a alguém que acabamos de caso, substituir o good evening por “olá” mentalmente pode ser uma boa estratégia para memorizar seu uso o good night é usado quando queremos nos despedir. Logo, se você acabou de chegar no restaurante para jantar com seu amigo, ao encontrá-lo, deverá dizer good de pagarem a conta e encerrarem o encontro, é good night que você deve dizer para se despedir da suma, use Good evening para cumprimentar. Good night para que good evening também é um método mais formal de saudar você pode transformá-lo em uma saudação mais casual simplesmente dizendo evening!Frases com good eveningAgora que você já sabe a situação ideal para usar o good evening, vamos de exemplos?A seguir, você confere ainda frases com o good night para não confundir os dois nunca mais!Observe Good evening, sir. How can I help you? Boa noite olá, senhor. Como posso ajudá-lo? Thank you all and good night. Until next time. Obrigadoa a todos e boa noite. Até a próxima! Evening, guys. How about a movie session at Paula’s? Boa noite, galera. Que tal uma sessão de filmes na casa da Paula? Good evening, mister Jones. My name is Luke, at your service. Boa noite, senhor Jones. Meu nome é Luke, a seu serviço. Evening, everyone. This is my boyfriend, Paul Smith. Boa noite, pessoal. Esse é o meu namorado, Paul Smith. We have to go now. Good night and see you tomorrow! Nós precisamos ir embora agora. Boa noite e até amanhã! Good evening, ladies and gentlemen. Welcome to the circus! Boa noite, senhoras e senhores. Bem-vindos ao circo! It was great to see you. Good night! Foi ótimo ver você. Boa noite!Gostou?Para se aprofundar mais nesse assunto, dá só uma olhada nesta aula em vídeo sobre como dizer boa noite em para fazer também uma aula grátis com a EnglishBay – o seu curso de idioma online! Hello, Bonjour, Hola, Salaam, Guten tag, Hello, Здравстуйте! It’s the first word you learn in any new language, the basic sign of welcome that shows your intent to talk to someone. Most likely, you learned the basic English greetings before you even started investing time in your language skills. But if you want to make the most of your first impression, there are a ton of more colourful ways to say “hello”. Do you want to know the most professional way to greet colleagues on a video call? Some slang terms to begin a text to your little cousin? Or a specifically British-English “hello” to amuse the bus driver on your next trip to London? This ultimate list will guide you through the words and phrases to greet anyone in English with confidence. Formal greetings Sometimes you need to use more formal or business language to keep a professional tone. Here are the most common situations when such greetings are necessary job interview business meeting communicating with top management or CEO chatting with a new colleague having a conversation with clients showing respect to an older person speaking with someone you barely know Use the following salutations to start a formal conversation in any of these situations. 1. How do you do? If you are looking for a VERY formal phrase for someone you meet for the first time, this one will be the most suitable. While this salutation is quite uncommon today, you can still hear it from older people. “Hello. How do you do?” is perfect for a business dinner or a formal event, such as a conference. As per professional speech in every language, the most appropriate response is neutral or positive “I’m doing well thank you / Fine, thank you” to keep some distance, even if you are actually having a very bad day! If used as a formal greeting, sometimes “How do you do” is, strangely, used as a statement rather than a question. This most often happens when shaking hands with someone for the first time. It is easy to hear if this is the case there will be no inflection at the end of the sentence. In this instance, the correct response is to repeat the question back to the asker in the same flat tone, “How do you do?” 2. Nice to meet you / Pleased to meet you This is one of the respectful greeting examples you can use replying to someone you meet for the very first time. For example A Good morning. I’m Alex White from [Company]. B Nice to meet you, Mr. White. When people meet, it is a common practice to shake hands. A handshake generally lasts for a few seconds, which gives enough time to say “Pleased to meet you”. 3. How have you been? This is a polite way to ask “How are you?” when you have not seen a person for a long time. Ask this question only if you have met someone before. A How have you been? B I’ve been busy working a lot. How about you? The best way to ensure that your greetings sound natural and confident is to practice them aloud, preferably with a fluent speaker to give you pointers. No-one to practice with? Find your perfect tutor. Download a list of English greetings for free 4. Good Morning / Good Afternoon / Good Evening These ways of greeting people are used at different times of the day. Whether you speak with a regular customer, colleagues or new neighbors, these phrases are effective to start the ball rolling. The greetings change depending on the time of the day. For example, “Good morning” is generally used from 500 to 1200 whereas “Good afternoon” time is from 1200 to 600 “Good evening” is often used after 6 or when the sun goes down. Keep in mind that “Goodnight” is not a salutation. In formal communication, it is used to say goodbye. For example It was nice to meet you. Goodnight! Goodnight! See you tomorrow. To show your respect, you can also add the person’s last name to your greeting words. Usually, native English speakers tend to be more informal even in business communication and use the person’s first name after the salutation Good morning, Mr. Houston Good afternoon, Ms. Partridge Good morning, Tom Good evening, Kelly It is also common to say “Good morning, sir/madam” when greeting someone in a formal situation whose name is unknown. This is often heard by staff talking to customers in shops, restaurants and hotels. Want to polish your conversational skills? Check out our article on the five main principles of small talk. Formal greetings for letters and emails In any language, many of the most formal conversations take place in written form job applications, legal queries, complaints against a company. Here are the best ways to greet someone in writing when you have something serious to say. You might also want to check out our handy guide to writing emails in English. 5. Dear Sir or Madam If you do not know the name of the person you are sending a professional letter or email to then “Dear Sir or Madam” is the most common way to start the conversation. It is clear, respectful, and to the point. Some instances when this is useful include When you are reaching out to a department you would like to work with When you are emailing a company However, if you are able to find the person you want to talk to with some online research, it is much more professional to do so and send a personalized formal greeting. 6. To Whom It May Concern This is another professional way to address an email to a stranger. It is a little old fashioned, but perfect if your formal email is going to be relevant to a group of people, or if you want to sound especially reserved. Suitable situations include When you are emailing a whole department that you are unfamiliar with When you are sending a complaint to a company When sending a reference letter for someone you used to manage 7. To the Hiring Manager If you are sending a job application or emailing an HR department about a role you would like to apply for, “To the Hiring Manager” is a very useful greeting. It is particularly helpful if you are emailing a generic company-wide “info” inbox because it signals that your message will be about a work opportunity, and immediately instructs whoever manages the inbox to forward your message to the HR department. 8. Dear Mr X / Mrs X / Ms X / Miss X / Prof X / Dr X If you know the name and title of someone you are sending a formal email to, it is better to begin the conversation with “Dear Mr [surname]” instead of “Dear sir or madam.” In rare cases, the person you are emailing might use a salutation which signifies their profession. Doctors and academics who have a PhD sometimes use “Dr”, and college professors sometimes use “Prof”. Otherwise, you can use “Dear Mr [surname]” for a man, “Dear Mrs [surname]” for a married woman, or “Dear Miss [surname]” for an unmarried woman. If you do not know the marital status of a woman you are emailing professionally, you should use “Ms [surname]”. If you do not know the title of the person you want to reach, or cannot guess their gender from their name, try looking them up on Linkedin. Be aware even when sending very formal professional messages, most people will switch to “Dear [First name] after the first or second email exchange. Usually, the person you have reached out to will reply using “Dear [first name]”, and after this point, it is polite to address them in the same way. Want inspiration for the next line? Check out our guide on how to start a letter and write a great hook. Informal greetings When it comes to a conversation with a neighbor or a chit-chat with colleagues during a coffee break, you can opt for these informal greetings. Situations where these fit naturally include a casual meeting with colleagues having a conversation with your team at work networking events greeting neighbors chatting to a friend 9. Hello / Hi / Hey As you almost certainly know already, “Hello” and “Hi” are the most popular greetings for informal situations. Generally, they are followed by the person’s name Hello, Michel. How are you? Hi, Monica. Nice to see you! As a rule, use “hey” with people you know well. It is perfectly okay to start a conversation with a stranger in an informal situation with “hey” too, but do not pronounce it too harshly in this case, or it can come across as rude or confrontational. 10. Morning / Afternoon / Evening This is a friendly and warm way to greet someone in most informal situations. It sounds particularly natural if you are just walking past someone who you relate to informally but do not have time for a long chat with, such as a postman, or a neighbor, or a cafe assistant. This said, it works just as well to start a longer conversation. 11. How are you doing? / How’s it going? This is a casual way of asking “How are you?” People prefer to ask one of these questions after the main greeting. Usually, it is followed by a brief, positive answer. For instance A Hello, Amanda! How are you doing? B Fine, thanks. And you? 12. Nice to see you / It’s great to see you / Good to see you When you have not seen a person for a while or meet somebody unexpectedly, use one of these friendly greetings. You can use them at the beginning of a conversation, or just after the initial “hello”. Hello, Veronica. Nice to see you there. 13. Long-time no see / It’s been a while These common phrases are used to greet an old friend or begin a conversation with a person you haven’t seen for a very long time. These expressions are often followed by questions like “How are you?” or “What’s new?” And it is a great way to start small talk about what has happened since your last meeting. A Hey, John! Long-time no see. How are you? B I’m fine, thanks! What’s new? A Hi, Taya. How’s it going? B Good thanks. A I haven’t seen you for ages. B Yes, it’s been a while. Want these phrases to feel natural? Learn them by speaking with a tutor on Preply Slang greetings Slang is fun to learn it’s informal and a little bit silly, and using it signifies to someone that you’re on friendly terms. Here are some different ways to say “hello” to your good friends and younger relatives. 14. Yo! This funny greeting came from hip-hop culture in 1990s America. It is still commonly used in the US today. 15. What’s up? This is a very common slang greeting used a lot both in person and over text message. It is a more relaxed way of greeting a friend by asking how they are doing, and what is new in their life. It is not rude and can be used with colleagues who you are close with, as well as family members and friends. 16. Sup This is a short version of “What’s up?”, which was very popular in America in the early 2000s. Now it is mostly only used ironically or in text. 17. Heyyy When texting or sending direct messages, some people like to add extra “y”s at the end of “hey”. For some mysterious reason, this is most often used when flirting. The longer the tail of “y”s, the flirtier the message! More than three or four looks a little bit desperate though… British greetings Knowing a few British English greetings will make you seem especially friendly when traveling to the UK, showing from the very first impression that you want to engage with the local culture. Here are some British “hello”s, perfect for testing out on the Queen, or on your mates down the pub! 18. Lovely to meet you / Lovely to see you When greeting each other in a formal setting, British people are more likely to describe it as “lovely” to meet someone than “nice”. If you travel to the UK, you will notice that many people use the word “lovely” to mean the same as “fine” in American English. To British English speakers, it sounds kinder and more sincere. 19. Are you OK? This is a British slang version of “Hello. How are you?” If your friend greets you like this, you can respond with “yeah, fine” or, if you want to sound even more British, “not bad” — which means exactly the same thing. 20. Alright, mate? / Alright? This is a very common slang way to say a chilled-out “Hi” to a friend. It is a shortened version of “Are you alright?”. Once again, a suitable and friendly answer is “Not bad, mate, you?” 21. Hiya! This is a very common way of saying “hello”, especially in the North of England. It is also used a lot in text messaging. 22. What’s the craic? This greeting is only used in Ireland, and “craic” is pronounced to rhyme with the English words “crack” and “back”. It is a very warm phrase which means, “what is new with you?” or “have you got any interesting new gossip since we last met?” Be careful though if you use this phrase to greet someone Irish and are not Irish yourself, it is possible that they might think you are making fun of them! Hungry for some more British slang? Check out our guide to the 40 most memorable British slang words for ESL learners Funny Greetings It is very difficult to be funny in a new language or difficult to be funny on purpose, at least!. Being able to understand and make jokes is often even seen as a sign of fluency. If you are still in the process of learning, slipping a silly or old-fashioned version of “hello” into a conversation is a simple way to make someone laugh. If you are learning English to chat with a partner or friends, surprising them with one of these weird conversation starters can be very funny. Here are some less serious “hellos” and tips on when to try them for maximum effect. 23. Ahoy! This is a very old greeting that dates all the way back to Old English, and was once used by sailors to call ships. Nowadays, it is only really spoken by Spongebob and other ocean-based cartoon characters. It is just as silly when written in a text message as in person. 24. Hello stranger! This is sometimes used when greeting friends that you haven’t seen in a little while. It is a jokier version of “long time, no see”. 25. Ello, gov’nor! This is a shortened version of “Hello, governor”, a greeting used by tradespeople in Victorian London, to show respect when talking to upper class members of society. Dropping the “H” from the “Hello” is intended to make the pronunciation sound similar to the famous “cockney” accent, associated with the East of London. Today, it is only really used by people teasing their British colleagues! 26. Goodmorrow! This is a ridiculous way to say “Good morning”. It is unnecessarily formal and associated with old-fashioned poetry, so using it in real conversation is definitely pretty silly! 27. What’s crackin’? This is another way of saying, “What’s up?” or “What’s going on?”. 28. What’s up buttercup? This is a very rarely-used greeting, but will definitely make someone laugh. A buttercup is a delicate yellow flower which grows in grass, and also a very common thing to name your pet cow. It is quite funny to address an adult as “buttercup”. 29. Howdy! This is an abbreviation of “How do you do?” stereotypically used in some regions of Canada and America. Now, it is mostly only used by cartoon cowboys. A brief afterword A well-chosen “hello” sets the tone for any conversation, whether talking to a close friend or someone you barely know. Don’t be afraid to try out these new expressions in your daily communication. Armed with these words and phrases, you can start almost any conversation off in a more vibrant and fluent way. Want to speak with confidence as quickly as possible? Find a personal English tutor perfectly suited to your budget and schedule. FAQ about English greetings What are simple greetings? The simplest greetings are the old-fashioned "hello," "hey," or "hi." You can use these in almost any situation! How do you say hello in a cute way? If you want to be a little less formal and little more friendly, you can go with "hey there," or, even better for over text or instant message, "hey there ." Another cute greeting is to say hello in a different language, "hola." How do you greet someone in chat? A chat is generally informal, so saying "hey" or something even friendlier and slang-ier like "yo" or "what's up" will do. How do you respectfully greet someone? The most respectful greetings are formal ones like "hello," or time-related greetings like "good morning" or "good evening." To make it even more respectful, add the listener's formal title afterwards, like "hello, Mr. or Mrs. ______," or even "hello, sir or ma'am." A Receptionist and A Client Receptionist Hi, welcome to the GrammarBank Hotel. How can I help you? Client Hi, I would like a room for tonight. Do you have any vacancies? Receptionist Yes sir, would you like a single room, or a double room? Client A single room, please. Receptionist How long will you be staying? Client For three nights. Receptionist Okay, would you like a king size bed or a queen size? Client Well, king size bed, please. Receptionist Smoking, non-smoking? Client Non-smoking. Receptionist Sure, and would you rahter have a room with a view of the ocean or the forest? Client It doesn't really matter to me, whichever one is cheaper. Receptionist Sure, it's going to be $55 per night. Can I have your ID, please? ClientHere it is. Receptionist Alright, Could you sign here, please? Client No problem. Do you accept American Express? Receptionist Sure, any Visa, Master Card or American Express. Client Perfect, here is my card. Receptionist Thank you. Is there a phone number where you can be contacted? Client Yes, it is 333-3333. Receptionist Okay. Here's your key. Your room number is 276. It's on the 2nd floor, you can take the elevators behind us. If you need anything, just dial 9 for the reception. Client Thank you for your help. Receptionist My pleasure. Enjoy your stay! ↑▲▲▲▲▲▲▲↑ WOMAN Hello, West Bay Hotel. Can I help you? MAN Oh, good morning. I’m ringing about your advertisement in the Evening Gazette. WOMAN Is that the one for temporary Example staff? MAN That’s right. WOMAN Yes. I’m afraid the person who’s dealing with that isn’t in today, but I can give you the main details if you like. MAN Yes, please. Could you tell me what kinds of staff you are looking for? WOMAN We’re looking for waiters Q1 at the moment. There was one post for a cook, but that’s already been taken. MAN Oh right. Erin, what are the hours of work? WOMAN There are two different shifts – there’s a day shift from 7 to 2 and a late shift from 4 till 11. MAN And can people choose which one they want to do? WOMAN Not normally, because everyone would choose the day shift I suppose. You alternate from one week to another. MAN Okay. I’m just writing all this down. What about time off? WOMAN You get one day off and I think you can negotiate which one you want, it’s more or less up to you Q2. But it has to be the same one every week. MAN Do you know what the rates of pay are? WOMAN Yes, I’ve got them here. You get £ an hour, and that includes a break Q3. MAN Do I have to go home to eat or… WOMAN You don’t have to. You can get a meal in the hotel Q4 if you want to, and there’s no charge for it so you might as well. MAN Oh good. Yes, so let’s see. I’d get er, two hundred and twenty one, no, two hundred and thirty one pounds a week? WOMAN You’d also get tips-our guests tend to be quite generous. MAN Ern, is there a uniform? What about clothes? WOMAN Yes, I forgot to mention that. You need to wear a white shirt, just a plain one, and dark Q5 trousers. You know, not green or anything like that. And we don’t supply those. MAN That’s okay, I’ve got trousers, I’d just have to buy a couple of shirts. What about anything else? Do I need a waistcoat or anything? WOMAN You have to wear a jacket, but the hotel lends you that. Q6 MAN I see. Er, one last thing – I don’t know what the starting date is. WOMAN Just a minute, I think it’s sometime around the end of June. Yes, the 28th ,Q7 in time for the summer. MAN That’s great. I’m available from the 10th. WOMANOh good. Well, if you can call again you need to speak to the Service Manager. Her name’s Jane Urwin, that’s U-R-W-I-N Q8, and she’ll probably arrange to meet you. MAN Okay. And when’s the best time to ring? WOMAN Could you call tomorrow? Um, she usually starts checking the rooms at midday, so before then if you can Q9, so she’ll have more time to chat. I’ll just give you her number because she’s got a direct line. MAN Thanks. WOMAN It’s 832 double – 0 9. MAN 823 double -0 9? WOMAN 832 MAN Oh, okay. Yes, I’ll do that. WOMAN And by the way, she will ask you for a reference Q10, so you might like to be thinking about that. You know, just someone who knows you and can vouch for you. MAN Yes, no problem. Well, thanks very much for your help. WOMAN You’re welcome. Bye. MAN Bye. Questions 1-10 Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer. West Bay Hotel – details of job Example Answer ŸNewspaper advert for temporary staff Ÿ Vacancies for 1………………….. Ÿ Two shifts Ÿ Can choose your 2………………….. . must be the same each week Ÿ Pay £ per hour, including a 3………………….. . Ÿ A 4………………….. is provided in the hotel Ÿ Total weekly pay £231 Ÿ Dress a while shirt and 5………………….. trousers not supplied a 6………………….. supplied Ÿ Starting date 7………………….. . Ÿ Call Jane 8………………….. Service Manager before 9………………….. tomorrow Tel 832009 Ÿ She’ll require a 10………………….. . [bg_collapse view=”button-orange” color=”4a4949″ expand_text=”Show Answer” collapse_text=”Hide Answer” ] Answer 1 waiters2 day off3 break4 free meal5 dark coloured/colored6 jacket7 28 June8 Urwin9 pm/noon/mid-day10 reference [/bg_collapse] Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. In our today’s Hotel conversation in English guide, we will share dialogue between guest and receptionist. This is an example of telephone conversation in front office. Here we will share 2 real life scenario. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. Must collect our Professional spoken English guide – English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Click HERE to download F and B service Course Click HERE to download Premium Housekeeping Course Click HERE to download 300+ Training Videos Click HERE to download Premium Training manuals Click HERE to download PowerPoints Script 1 – Successful Hotel Room Reservation Conversation in English Background The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. The guest wants to reserve room for her husband. Carefully look at their dialogues Hotel Receptionist Good Evening. Hotel XYZ Name of the Hotel, Reception. How can I help you? Guest Ok. I would like to book a room for next week. Hotel Receptionist Sure, Madam. May I know the specific date for the reservation? Guest Why not? I would like to reserve a room from the 5th of April for 5 days. Hotel Receptionist What type of room do you like to reserve, mam? Guest Well, a double-bedded room with AC and other facilities at least. Hotel Receptionist Thank you madam. Just give me a minute, let me check. After few seconds Yes, a few double bedded rooms are still vacant on 5th April. Do you prefer a room with the view of the swimming pool or the hill madam? Guest Oh both are nice. But I like nature most. I guess hill view will be splendid. Right? Hotel Receptionist Sure madam. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC Name of the restaurant restaurant. Is it ok? Guest Hmm .. yes. Hotel Receptionist May I have your name please? Guest Yes. I am Stephany Rose. Hotel Receptionist How do you spell your name, Ms. Stephany? Guest It’s S-T-P-H-A-N-Y and then R-O-S-E Hotel Receptionist All right, Ms. Stephany. Let me have your address, please? Guest 257 Park Avenue South, New York, NY 10010, USA. Hotel Receptionist May I have your contact number, madam? Guest Hotel Receptionist I repeat 917494-4476. Am I right? Guest Absolutely. Hotel Receptionist So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. Guest Yes, that’s right. May I ask you for a special favor? Hotel Receptionist Sure, madam. What can we do for you? Guest Actually 5th April is my husband’s birthday. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Hotel Receptionist Certainly mam. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. Don’t worry. Be assured that we will also decorate the room in best possible way. I hope sir will be surprised and happy. Guest That is so nice of you. Thanks. Hotel Receptionist You are most welcome, madam. We look forward to receive you on 4th April. Guest Yes. Good bye. Hotel Receptionist Good Bye, Mrs Stephany. Have a pleasant day. Further Reading Dear Readers, this is just a sample conversation. There are many points you need to understand while taking reservation. We highly recommend you to read these following tutorials for better understating the topic How to make perfect room reservation on telephone – a must read practical training Hotel Guest Reservation procedure – the only guide you should read Basic tips for room reservation on telephone for hotel front office staffs Meaning and function of reception desk of a hotel How a Hotel Receptionst can show his salesmanship Script 2 – Unsuccessful Hotel Room Reservation Conversation in English Background The reservation official of Hotel PQR is talking over telephone to a guest who wants to book a room. But unfortunately the hotel is fully occupied and no room is available. Carefully look at their dialogues Reservation Officer Good Morning. Hotel PQR, Reception. May I help you? Guest Good Morning. I am Taylor Isabel. I urgently need a single room for 1st January. Reservation Officer I can understand your urgency madam but I am very sorry. We don’t have any single room vacant at that moment. In fact, our all single rooms are occupied for next 5 days. But yes we can provide you our suit rooms. Will that be OK? Guest No sorry. Suit rooms will be too expensive for me. Can you do me a favor then? Reservation Officer Sure Madam. Please tell me how can we help you. Guest Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Reservation Officer Sure madam. Hold on for few seconds. After few seconds. Please note the number. It is Hotel ABC. It is a mid-range hotel. Their number is 123456789. I can’t guarantee you but I hope you will get single room there. Guest That is so kind of you. Thank you very much. Reservation Officer It’s my pleaser madam. Thanks for calling. Have a nice day. Further Reading Talking over telephone needs skill, knowledge and training. So, we again recommend you to read these guides Ultimate telephone call receiving procedure at hotel or restaurant Do’s and Don’ts of telephone call handing at hotel and restaurant Proper telephone manner for hotel and restaurant workers Job description of a hotel telephone operator Training Video Click Here to Watch Our Free Video on Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation

at the hotel good evening can i help you